www.eshop.floraplant.gr, is the online store for the exhibition and distribution of products and services through the Internet of the Greek company based in Kalyves Apokoronas, Chania, Crete. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our online store, located at www.eshop.floraplant.gr. Make sure that you agree to the below terms and conditions because your further use and browsing of the above website www.eshop.floraplant.gr, implies your express and unconditional consent and agreement with them.
Terms
www.eshop.floraplant.gr. reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and business customs. www.eshop.floraplant.gr. undertakes to inform users of any modifications and any changes through the website of this e-shop. It is clarified that the change of terms does not include orders that you have already placed.
Information & Products provided
www.eshop.floraplant.gr. is committed to the completeness and validity of the information provided on the website, both in terms of the existence of the essential characteristics described for each product available, as well as the accuracy of the data concerning the services provided by the online store of www.eshop.floraplant.gr, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.
Limitation of liability
www.eshop.floraplant.gr cannot guarantee the availability of the products, but guarantees the timely notification of the end consumers of their unavailability. www.eshop.floraplant.gr is liable only for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it provides or services it provides through its website. The online store of www.eshop.floraplant.gr, is not responsible for any technical problems that may occur to users when they attempt to access the website and during this and are related to the operation or compatibility of their own infrastructure with the use of the website. Also www.eshop.floraplant.gr has no responsibility for acts or omissions of third parties and in particular unauthorized interventions of third parties in products and / or services and / or information available through it.
Intellectual property rights
www.eshop.floraplant.gr is the official website of www.eshop.floraplant.gr. All the content of the web pages posted by www.eshop.floraplant.gr, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of www.eshop.floraplant.gr and are protected by the relevant provisions of Greek law, European law and international conventions. Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public about the actual provider of the content of the websites is prohibited. Any reproduction, re-publication, downloading, communication, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is only permitted with the prior written permission of www.eshop.floraplant.gr or any other legal owner of the aforementioned copyrights. The names, images, logos and distinctive features representing www.eshop.floraplant.gr and/or its online store and/or third parties contracted with them, as well as their products or services, are exclusive trademarks and distinctive features of www.eshop.floraplant.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and fair competition. In any case, their appearance and display on the website www.eshop.floraplant.gr should in no way be construed as a transfer or assignment of a license or right to use them.
User obligations
Users of the www.eshop.floraplant.gr website accept that they will not use it and the www.eshop.floraplant online store.gr for sending, publishing, e-mailing or otherwise transmitting any Content that is illegal, harmful, threatening, offensive, abusive, annoying, slanderous, defamatory, vulgar, obscene, libelous, constitutes a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or prevent the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek and EU legislation and its provisions; may harass third parties in any way and any content of any kind; or
Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply to e-commerce. All information transmitted by the user/member to www.eshop.floraplant.gr is confidential and www.eshop.floraplant.gr has taken all necessary measures to ensure that it is used only to the extent necessary in the context of the services provided. www.eshop.floraplant.gr does not disclose the details of customers and their transactions, unless it has written authorisation from you or this is required by a court order or decision of another public authority. In case www.eshop.floraplant.gr uses third parties to support its systems, it takes care to ensure confidentiality. You can request any data held about you and the correction of such data if you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and proprietary and not make any disclosure to third parties.
Transaction Security
www.eshop.floraplant.gr recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods (SSL. 2048-bit RSA), to ensure maximum security. All information related to your personal data and transactions is secure and confidential. The security of the www.eshop.floraplant.gr Online Store is achieved by the following method:
User identification
For your identification, your e-mail address and your personal secret password are used, which every time you enter them, they provide you with access to your personal data in complete security. You are given the opportunity to change your Personal Secret Security Code (password) and your e-mail address as often as you wish. The only person who has access to your information is you through the above passwords and you are solely responsible for maintaining its secrecy and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of www.eshop.floraplant.gr is not responsible for the use of the secret code by an unauthorized person. We recommend that, for security reasons, you change your password at regular intervals and avoid using the same and easily traceable passwords (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and password creation. Payment Payment by credit card or PayPal is a completely secure payment method for our customers. www.eshop.floraplant.gr will never have knowledge of your card or account information. For the payment of the order, you will be redirected to the bank's website or respectively to the PayPal website without contacting your credit/debit card details and data in any way. This information is transferred by you using an encrypted connection to the bank or PayPal via their secure transaction systems.
Personal Data Protection
Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as amended) and the decisions of the Personal Data Protection Authority (PDA). Any personal data that you provide anywhere on the pages and services of the website www.eshop.floraplant.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection of personal data processing, as in force at any time. The online store www.eshop.floraplant.gr operates in accordance with the current Greek and EU legislation and keeps your personal data safely for as long as you are registered to a service of www.eshop.floraplant.gr which are deleted after the termination of the transactional relationship in any way. The personal data that you declare in the online store www.eshop.floraplant.gr are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction relationship. The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legitimate request and in accordance with the applicable legal provisions. The customer has, within the framework of the legislation on telecommunications confidentiality, the rights of information and objection provided for in Articles 11 to 13 of Law No. 2472/1997.
The information we request from you:
Personal data:
Each visitor can browse the online store www.eshop.floraplant.gr without giving any personal information. We will only need personal information when you become a member and create a user account. At this stage you will only be asked for your e-mail address to which you can if you agree to receive our newsletter e-mails. If you proceed to order products then you will also need to enter details relating to your transaction with us. Mandatory and necessary data for each transaction are your full name, a landline phone number, address (street, city, postal code), shipping address of the order and type of document (receipt). Optionally we ask you for information such as mobile phone number (in case we need to contact you directly) and profession.
Create an account:
During the process of creating an account at www.eshop.floraplant.gr you will be asked to provide some information for your convenience during the shopping process. By accepting the terms of our website when entering your details, you agree to receive email updates and offers to the email address you have provided. You can unsubscribe at any time and stop receiving emails from us. Your email will never be given to third parties and will be used exclusively to keep you informed about new products, fashion tips and offers.
Cookies:
www.eshop.floraplant.gr uses identification traces for a comfortable shopping experience. Identification traces or alphanumeric session cookies are used only to recognize that you are logging in to the site, so you do not need to be asked for a password on all pages that include transactional items. If your web browser is configured to reject identification traces, you will not be able to use the purchase services from our online store. In this case, you can easily change this setting.
Purchase of Products
To make your search easier, we have divided our products into central categories. In each category there are relevant filters which help you to narrow down your search quickly and easily. www.eshop.floraplant.gr makes every effort to provide high quality service. However, cases of errors in prices and secondary product papers/products cannot be excluded and it cannot be guaranteed that there will be no website downtime or "human" errors when updating/indicating the price of a product. For the safety and efficiency of your shopping, we invite you if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, to contact the Sales Department at +30 28250 31734 or via the website's contact form. Upon completion of your order entry, you will receive an automated e-mail stating the details of your order. You can view the progress of your order through the e-shop under the "Manage" link. In general and in the event that your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you at the telephone numbers you have given us when registering or entering the order on our site. We invite you to ensure that these e-mails can reach you and that you keep them throughout the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.
Withdrawal / Return - Replacement of Products
You have the right to return the products you have purchased and request their replacement a) in all cases in which with proven fault of www.eshop.floraplant.gr you were delivered products other or substantially different from those you ordered b) in all cases in which there was a defect in the product
You have the right to return the products you have purchased and request their replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receipt of the product.
You have the right to return the products you have purchased and request the payment of the price you have paid to us (a) in all cases where there was a defect in the product (b) within 15 days of delivery of the product
www.eshop.floraplant.gr is liable for compensation in the event of a defect only if it is caused by its fault, in which case it is not liable for slight negligence.
In addition, in all cases, the product to be replaced must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in perfect condition, along with all the documents that accompanied the product (e.g. DAT, Retailer's receipt, etc.). In any case, the return and replacement is possible under the following conditions. 2. in case of exchange of the product within 30 days with another product or others up to the amount of the price or with an additional price or withdrawal within 14 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents, proving the transaction (e.g. DAT, retailer's receipt, etc.).
Cancellation of Order
Cancellation of the order is possible in the following cases: Before the order is completed, during the online order process you can remove the quantities of products from your cart by clicking on the delete button. If the online order has been completed but the product has not been invoiced/shipped yet you can call +30 28250 31734 and we will take care of the cancellation of your order. If your order has already been invoiced but you have not yet received it and you wish to cancel it then contact us directly at +30 28250 31734 and provide your order details. We will inform you immediately of all your options. After receiving part of the order and if you do not want the rest of the order to be shipped then call us at +30 28250 31734 or contact us through the contact form on the website, explaining the reason why you wish to cancel the rest of the order. We will inform you immediately of all your options.
Payment Methods
A. Payment by debit/credit card
The online store www.eshop.floraplant.gr cooperates with a payment service with debit / credit cards Payment by credit card is a completely secure payment method for our customers. www.eshop.floraplant.gr will never have knowledge of your card or account information. When paying for your order. www.eshop.floraplant.gr does not come into contact in any way with your card details and data. This information is transferred from you using an encrypted connection to the bank via the bank's secure transaction systems. In case you choose to pay by credit card, you must be present when you receive your order with your credit card and your ID. In this case a third party is not allowed to collect the order. The same applies if you are ordering on behalf of a company. In this case the card must be a company card and the name of the person receiving the order must be written on the card. When placing an order, the purchase agreement takes place after the transfer of your payment has been completed.
B. Payment via PayPal
The online store www.eshop.floraplant.gr cooperates with PayPal. Paying with PayPal is a completely secure payment method for our customers. www.eshop.floraplant.gr will never have knowledge of your account information. For the payment of the order, you are redirected to the PayPal website without contacting your account details and data in any way. In case you choose to pay via PayPal, you must be present when you receive your order with your ID card. In this case it is not allowed to receive the order from a third person. The same applies if you are ordering on behalf of a company. When placing an order, the purchase agreement takes place after the transfer of your payment has been completed.
Order / Product Delivery / Shipping Costs
Order completion and payment
As soon as you place your order, the following message is displayed: "Thank you, your order was successfully entered with number XXXXXXXXX. Please check your e-mail. We have sent you an e-mail with the details of your order." We have sent you an e-mail with your order confirmation: Delivery days are Monday to Friday from 9.00 am to 5.00 pm. This depends on the respective policy of the transport company serving your area.
Order delay
Your order may be delayed for the following reasons:- The product has been delayed in being shipped by our supplier: In such a case, we will contact you to ask you if you want us to deliver the order without this product or to suggest an alternative. - The product you ordered has been discontinued and is no longer available: In this case we will contact you directly to provide you with all alternatives. - In periods of extreme weather or strikes and in any case of force majeure that may affect the transport and delivery of your order. - In the event that it is impossible to contact you by telephone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your registered details are not correctly updated.
Transaction currency
The currencies shown are indicative and all transactions are in Euro (€).
Alternative Dispute Resolution
In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform) which you can see here.
Code of Conduct
The operation of the store is governed by the use of the current "Code of Conduct" which you can see here.